We are committed to 100% customer satisfaction. In case you confirmed the order by mistake or you find something else more interesting soon after placing the order, you can cancel the order within 12 hours of confirmation. In case you opt for the EMI option, then the order cannot be cancelled after confirmation.
In an highly unlikely circumstances, if the product received by the customer is broken/damaged, the customer is required to inform us within 48 hours of receiving the product. In the opinion of Ace Decor, if the product is broken/damaged, it may be ONLY returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Ace Decor, to address the issue. In case of product return, Ace Decor will bear the cost of recalling the product from the customer, unless discussed with the customer otherwise. The replacement time will be intimated to the customer by the Ace Decor customer care team at the time of the request.
After the 48 hours of delivery of the product to the correct address, Ace Decor will not be able to accommodate any cancellation or replacement requests.
We highly recommend that you or the customer, be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform us immediately on support@acedecor.co.in or call us at 85957 89308. You can even drop us a message on whatsapp on the same number with the image clearly showing the damaged product.
In case of wrong product being delivered, Ace Decor will immediately get it replaced with the correct product. However, if at the time of replacement, the earlier product gets damaged by the customer, Ace Decor holds the right to charge in full the price of the product + the shipment charges for the replacement.